Our Safety Promise – Our Commitment to You

As our guest, The Samuel is committed to your safety and wellbeing & with this in mind we have developed The Samuel Hotel’s Safety Promise Programme, which encompasses a range of measures that ensure your stay with us is not only comfortable but you are safe & secure in the knowledge that we have all areas covered. This is our commitment to you.

The Safety Promise Programme is continually evolving in line with safety compliance. This includes fire, personal health & safety procedures.  Training for our teams identifying, analysing and mitigating risk in all areas that keeps our staff, guests and suppliers safe.

The Samuel Hotel & partners is accredited with Bureau Veritas, world renowned leaders in testing, inspection and safety procedures.  Working together since 2018 we have developed clear measurable standards that must be achieved by all of our hotels.  For further information on areas identified by Bureau Veritas and our standards of procedure, please READ MORE.