Guest Info

Our Guest Information Directory should tell you what you need to know about the hotel.

Please Note: 

Room Refresh or Full Service 

As a daily standard we will replenish your towels and refresh your room.  If you require a full room service, please hang the Please Refresh Room or Full Room Service door hanger on the outside of the door of your room. 

Rest assured with our Safety Promise Programme! Our cleaning & hygiene processes are certified by Bureau Veritas, a trusted global leader in testing, inspections and certification in this area. 

If you need to contact us for anything, Click to Call Reception or Simply Dial “0” on your room phone.

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  • Accommodation information / guest requests

    Our accommodation service team will assist you with requests for additional toiletries, towels, pillows, blankets, adaptors, essential items, bath mats, laundry service, cots etc. – just contact reception

    Check in 3.00pm

    Check out 11.00am

  • Emergency & medical service

    Chemist, doctors, hospitals, Click to Call Reception or Dial “0” on room phone.

  • Fire & emergency

    For evacuation (continuous ringing bells) follow route on the back of your bedroom door, leaving the hotel by the nearest exit. Fire assembly point to the front of the hotel. Regular fire evacuation drills will be notified

  • Environment

    Living Green is Dalata Hotel Group and The Samuel’s environmental movement which inspires care for our environment as a “Way of Life” throughout our hotels; both for our people and our guests. Find out about our environmental journey and living up to our promise of “LIVING GREEN”.

  • Concierge

    For assistance with local information & services: chemist, shops, religious services, airport transportation, taxis, car rentals, theatre tickets & tours – contact reception

  • First aid

    Members of hotel team are qualified to administer first-aid – contact reception

  • Health & safety

    All hotel guests and staff with diabetes should contact reception for safe disposal of insulin syringes and pens

  • Priority assist

    Priority assist signs are on the handle of the door and should be hung outside the door if you need assistance in the case of emergency

  • Smoking & vaping

    Smoking & vaping are prohibited inside and directly out the hotel building by law. Please contact reception for directions to designated smoking areas available outside the building.

  • Room service

    The hotel offers a “Click & Collect” in-room dining service.

  • Security

    Please ensure your door is firmly locked when leaving room. The building has 24-hour CCTV.

  • Lost property

    Items found in the hotel will be held for security by housekeeping for 90 days. For enquiries just contact reception or call the hotel directly.

  • Direct dial

    Dial 9 on your room phone for an outside line.

  • Wake-up call

    Contact reception and they can arrange this for you.

  • Meeting rooms & events

    Contact reception for details of our facilities.

  • Guest services directory

    Further guest information is available in our full Guest Services Directory which can be downloaded here (PDF) or a hard copy requested from reception.

If you need to contact us for anything you can simply dial “0” on your room phone.