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Accessibility Guide

1. Welcome

We’re delighted to welcome you to The Samuel Hotel and to share this Access Welcome Guide with you. Our hope is that it helps you feel prepared, informed, and comfortable as you plan your stay with us and explore Dublin. 

At The Samuel, every guest matters to us. We want you to feel genuinely welcome from the moment you arrive and supported throughout your visit whether you’re relaxing in your room, enjoying a meal with us, meeting friends or colleagues, or discovering the local area. Creating a comfortable and inclusive environment is something we take pride in. 

Our team is friendly, approachable, and always ready to assist. We are committed to providing thoughtful service and ensuring accessibility remains at the heart of what we do, so that your experience is as seamless and enjoyable as possible. 

If there’s anything we haven’t covered in this guide or if you have specific requirements, please get in touch with us directly. We’re always happy to help and will do our very best to accommodate your needs because we truly want every guest to have a wonderful stay with us.

3. Arrival & Location 

From Connolly Train Station (approximately 10–12 minutes away), the most convenient option is to take the Red Line Luas tram towards The Point and travel to Spencer Dock stop, which is located directly in front of the hotel; all Luas trams are wheelchair accessible and provide level boarding. 

From Heuston Station (approximately 20–30 minutes), guests can take the Red Line Luas towards The Point and travel directly to Spencer Dock stop, offering a step-free route from the station to the hotel entrance. 

From Dublin Airport (approximately 20–30 minutes) 13kms , the Dublin Express coach operates to Custom House Quay/North Wall Quay, which is a short, level distance from the hotel. 

Taxi ranks are available outside both train stations and the airport terminals. Guests who may require assistance are welcome to contact the hotel in advance so our team can be prepared to help on arrival.

4. Entrance & Reception

  • The hotel has step-free access and automatic doors at the main entrance.
  • The front desk and lounge areas are wheelchair accessible

5. Lift Access

The hotel has lifts to all flowers at lower height, allowing easy access to bedrooms and facilities.

6. Accessible Public Toilets

There is a wheelchair accessible bathroom near the foyer area.

There are 2 public wheelchair friendly bathrooms, with a baby changing table at lower height.

7. Accessible Bedrooms

12 rooms specially adapted are available on request 2 of which have interconnecting bedrooms, featuring walk-in showers and bathrooms telephone reachable from the bed spyhole and lightswitch at lower height designed for ease of use and emergency pull cords in all accessible rooms.

8. Accessible Bathrooms / En‑Suites

Our accessible rooms feature walk in showers.

9. Dining & Social Spaces

  • The hotel has step-free access and automatic doors throughout all public areas.
  • Routes throughout the hotel are wheelchair friendly, and guests can contact the hotel directly if they have specific requirements to ensure the most suitable room and support are arranged.

10. Assistance Dogs

Guide dogs are welcome.

11. Safety & Staff Training

  • An evacuation chair is available in case of emergency
  • There is 1 wheelchair available to rent on request subject to availability
  • There is a vibrating pillow pad alarm to alert deaf & hard of hearing guests in case of emergency available on request
  • 24 hour guest assistance available
  • Personal Evacuation Plans are in place for disabled customers To discuss your plan in advance please contact us.

Emergency: 

  • St James's Hospital – Tel: +353 1 410 3000 | Emergency Department open 24/7
  • Mater Misericordiae University Hospital – Tel: +353 1 803 2000 | Emergency Department open 24/7 

24-Hour Doctor: 

  • Dublin Doc 24 Hour Medical Service – Tel: +353 1 454 5607 | Out-of-hours GP service (evenings & weekends) 

Pharmacy: 

  • Boots Pharmacy – IFSC – Tel: +353 1 670 9080 | Open Mon–Sat approx. 9:00–18:00
  • Hickey's Pharmacy O’Connell Street Lower – Open Sunday 10:00 AM – 8:00 PM for prescriptions and basic pharmacy needs. (Phone: +353 1 873 0427) 

Wheelchair / Mobility Rental: 

  • Mobility Hire Ireland – Tel: +353 1 833 0218 | By appointment / delivery service
  • Irish Wheelchair Association – Tel: +353 1 818 6400 | Office hours Mon–Fri 9:00–17:00

12. Sensory Story

 

13. Date Produced & Last Updated

Date produced and updated 20/02/2026.